I. About BUYING
1, online Order: Choose favorite works → put cart/buy now → submit order → confirm payment
2, online customer service order: Contact customer service timely consultation and exchange
3, Email Subscription: You are interested in the work of the name, your request for the work to send mail to customer service email: info@clatia.com
Ii. on freight
1, confirmed payment after the Classic Museum of Art Commitment: Draw the core spot: 3 days delivery; box finished: 3-7 days delivery; outer frame system: 6-10 days shipping.
2, the default Shun Fung Express delivery, unless you have special requirements for express delivery, please contact customer service for comments.
3, the shopping mall for the classic line on the franchise mall, the classic is located in Chengdu, Sichuan Province, China Qingyang District People's Middle Road, 11th Sports Center, West Gate, Chengdu, Sichuan convenient door-to-door customers can go to the site delivery.
Iii. Invoice Issues
You can open the invoice with the content "handicraft" and attach the detailed list of the order. The invoice is in line with the real name of the buyer registration, if it is the agency or the company's buyer, need to inform customer service, after the successful purchase of art, can be issued by the agency or company name invoice.
Iv. returns
1, return Period: the buyer in the receipt of goods from the date of 3 days to support the return of no reason
2, return support conditions: the goods are intact (see below for good standards of goods).
3. Return process:
① application time: Buyers need to confirm the receipt of goods within 3 days from the date of receipt (in accordance with the logistics signed the next day 0 o'clock calculation time, full 72 hours for 3 days) to apply;
② Shipping Instructions: Sellers are committed to provide no reason to return service goods, buyers in the form of no reason to return or refuse to sign, round-trip shipping costs are borne by the buyer; if it is the quality of goods and damage problems, received goods and mall description does not conform to the resulting return (on color difference: Because each monitor's brand, brightness, contrast settings are different, Any online mall merchandise will not be able to avoid the existence of chromatic aberration, so please take the harvest in kind, and return costs should be borne by the seller;
1. Other Notes: ① Application for refund amount only to the price of the goods actually paid by the buyer, ② Buyer's compensation application in formal accordance with the provisions of relevant laws and regulations.
V. Replacement
1, replacement period: Buyers in the receipt of goods within 7 days from the support of no reason for replacement;
2, the replacement support conditions: ① goods intact (see the standards of goods in good condition); ② apply for a replacement goods, only support the same price goods or more than the price of the goods purchased (the difference buyer must be filled).
3, Replacement process:
① application time: Buyers need to confirm the receipt of goods within 7 days from the date of receipt (in accordance with the logistics signed the next day 0 o'clock calculation time, full 168 hours for 7 days) to apply;
② Shipping Instructions: Sellers of their own commitment to provide no reason to exchange goods, buyers in the form of a replacement for no reason, round-trip shipping costs are borne by the buyer; if it is the quality of goods, received goods and mall description does not match the resulting exchange (on color difference: Because each monitor's brand, brightness, contrast settings, Any online mall merchandise will not be able to avoid the existence of chromatic aberration, so please take the harvest in kind, and the freight charges should be borne by the seller;
4, Other Notes: ① Application for refund amount only to the buyer actually pay the price of the goods, ② Buyer's compensation application in formal compliance with the relevant laws and regulations.
Product Good standard:
1. The buyer shall ensure that the returned goods and the related (attached) pieces (such as the tag, instruction, collection certificate, etc.) complete, and maintain the original quality, function, no damage, contaminated, scratch anti-counterfeiting and other circumstances, no difficult to restore the original appearance of the use of traces, unreasonable use of personal data traces.
2, the packaging of goods as an integral part of the merchandise, should be complete when returned, no serious damage, contaminated.
3, gifts lost or damaged, the loss of invoices does not affect merchandise returns. Loss of gifts damaged or lost for discount treatment, invoices lost by the buyer to bear the corresponding tax.
"Outside packaging" means: The original packaging of manufacturers (the smallest sales unit), excluding merchants or logistics two times packaging.